1. Return Policy

• Non-Returnable Items: Due to hygiene reasons, we do not accept returns or exchanges on lingerie products unless the item is defective, damaged, or incorrect upon delivery.
• Eligibility for Returns: To be eligible for a return (in case of defective or wrong products):
  1. The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
  2. You must notify us within 7 days of receiving the product.
• How to Initiate a Return: To initiate a return for a defective or incorrect item, please contact us at
  myfiore.online@gmail.com or call +91-9999767454 with your order number and a description of the issue. We may request photographs of the defect or incorrect item for verification.

2. Refund Policy

• Refund for Canceled Orders: For orders canceled within the allowed time frame (before shipment), a full refund will be processed within 7-10 business days to your original payment method.
• Refund for Defective/Incorrect Items: If you receive a defective or incorrect item and it qualifies for a return, a full refund will be issued once the returned product is received and inspected.
• Refund Processing: Refunds will be processed to the original payment method within 7-10 business days after we receive and verify the returned item.
• Shipping Charges: Original shipping charges are non-refundable unless the product received was defective or incorrect.

3. Exchanges

• We do not offer direct exchanges. In the case of a defective or incorrect item, you may return the product and place a new order for the correct item.

4. Non-Refundable Conditions

• Refunds will not be issued under the following circumstances:
  1. If the item has been worn, washed, or altered in any way.
  2. If the return request is made after 7 days of delivery.
  3. If the product does not have its original tags or packaging.

5. Damaged or Incorrect Items

• In the unlikely event that you receive a damaged or incorrect product, please contact us immediately. We will arrange for a replacement or issue a refund based on your preference.

6. Return Shipping

• For eligible returns, you will be responsible for shipping the item back to us unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure we receive your return.
• In cases of defective or incorrect items, FIORE will bear the return shipping cost.

7. Contact Us

For any questions or concerns regarding returns and refunds, please contact our customer service at:
Email: myfiore.online@gmail.com
Phone: +91-9999767454